Complaint Management module

Register, follow up and investigate uniformly

  • Make a step-by-step registration of every internal and/or external complaint.

  • Maintain the overview from one central management system.

  • Quickly notify the correct managers using internal notifications.

  • Start automatic actions on the basis of standard or company-customized workflows.

  • Generate standard e-mails quickly using templates.

  • Identify and analyse the primary causes and consequences according to your own investigatory methods.

  • Perform extensive statistical analyses on the basis of your complaint registration and investigations. 

  • Work on continuous improvement and prevent recurrences.

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Equipment Management

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